STANDARD TERMS AND CONDITIONS OF SALE
Last Updated: August 31, 2026
Welcome to DMX Steel. By using our website or placing an order, you agree to the following Terms & Conditions.
1. Products & Information
We make reasonable efforts to ensure that product descriptions, images, sizes, weights, and prices are accurate. However, minor variations in color, finish, size, or appearance may occur due to manufacturing processes, lighting, photography, or screen settings.
Product specifications and availability may change without prior notice.
2. Prices & Orders
All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.
We reserve the right to correct pricing, product information, or availability errors. If an order is affected by an obvious error, we may contact the customer to confirm or cancel the order.
An order is considered confirmed once it has been accepted by DMX Steel.
3. Order Cancellation
We may cancel or decline an order in certain situations, including incorrect pricing, product unavailability, suspected fraudulent activity, or other circumstances that may affect our ability to fulfill the order.
Customers may request cancellation before an order has been dispatched. Once an order has been dispatched, cancellation may not be possible.
4. Delivery
We deliver to locations within Pakistan where courier services are available.
Delivery times are estimates and may vary depending on the customer's location, courier delays, weather, holidays, or other circumstances outside our control.
The customer is responsible for providing accurate delivery information. DMX Steel is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
5. Damaged Products
We take reasonable care when packing products for delivery.
If a product arrives damaged or broken, please contact us as soon as possible after receiving the order.
Customers are encouraged to record a continuous video while opening the package, starting before the package is opened. This helps us verify the condition of the product when it was received and process claims more quickly.
If a product is damaged during delivery, DMX Steel may replace the damaged product or provide another suitable solution.
An unboxing video may be requested when reviewing a damage claim. However, the absence of a video does not automatically prevent DMX Steel from considering or resolving a legitimate claim.
6. Wrong or Missing Items
If you receive an incorrect or missing product, please contact us as soon as possible with details of the issue.
After reviewing the claim, we may arrange a replacement, missing item, refund, or another appropriate solution.
7. Returns & Exchanges
Returns and exchanges are subject to our Return & Refund Policy.
Products must generally be unused and in their original condition and packaging unless the issue relates to a damaged, defective, or incorrect item.
Certain products may not be eligible for return or exchange due to their nature.
8. Customer Responsibility
Customers are responsible for checking product descriptions, sizes, quantities, and intended use before placing an order.
For products such as utensils and décor items, normal variations in finish, minor marks, or differences resulting from manufacturing may not necessarily be considered defects.
9. Refunds
Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable circumstances.
DMX Steel reserves the right to determine the appropriate resolution based on the circumstances of each case.
10. Changes to Orders & Policies
We may update our products, prices, policies, and these Terms & Conditions from time to time.
The latest version published on this website will apply to future orders.
11. Contact Us
If you have any questions, concerns, or issues regarding an order, please contact DMX Steel through the contact details provided on our website.
We aim to resolve genuine customer issues fairly and reasonably while protecting our customers and our business from misuse or fraudulent claims.